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Katy Spring Performance Rating Summary 2008

  2008 surveys are in and we have the results here! 

Thank you to everyone who participated this year.

Katy Spring was evaluated in 4 major areas, ON TIME DELIVERY, QUALITY, SERVICE, and PRICING.
We also asked for an over-all satisfaction rating.

 
     
  The highest number possible was a 1 (very satisfied); the lowest was 3 (not satisfied).  The average was compiled from the surveys, and these are the results:  
     
 
  • ON TIME DELIVERY - 1.14
  • QUALITY – 1.2
  • SERVICE – 1.14
  • PRICING – 1.53

OVER-ALL SATISFACTION RATING – 1.2

 
 
 
  Here are some additional comments:  
 

-"We enjoy doing business with you!"
Kevin B. - Oilfield Products

 

-"As far as Iím concerned, you guys walk on water."
Cindy S. - Valves and Actuators

 

-"Itís a mutually good business relationship."
Karen H. - Chemical Processing

 

-"The open communication really makes things go smoother for us."
Paul I. - Filters

 

-"Keep up the good work!"
Yolanda H. - Recreational Products

 

-"You donít take your customers for granted."
Dan M. - Compressors

 

-"Thereís nothing negative to say."
Jeff M. - Pumps

 

-"Great job!"
James C. - Hose and Tubing Products

 

-"Weíve always been very happy with Katy Spring."
Mary C - Electronics

 

-"Katy Spring is a good supplier, very service-oriented."
Gary R. - Engineering

 

-"We’ve always received excellent service from Jason."
Martin W. - Valves

 

-"We like Katy Spring's flexibility with ordering and keeping our costs down."
Denise K. - Compressors

 

-"We have a very favorable relationship with Katy Spring."
Neil J. - Automotive

 

-"Good work, good parts."
Unknown

 

-"Excellent, good with urgent orders."
Deb P. - Agricultural

 

Our goal requires a commitment to continuous improvement.  If we can be of assistance please contact us.

Thank you again and regards,

Scott Pitney
President

Katy Spring & Mfg., Inc.

 
         

 

Please send inquiries to: sales@katyspring.com
Ph. 281-391-1888



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