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2008
surveys are in and we have the results here!
Thank
you to everyone who participated this year.
Katy Spring was
evaluated in 4 major areas, ON TIME
DELIVERY, QUALITY, SERVICE, and PRICING.
We also asked for an over-all satisfaction rating. |
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The highest number
possible was a 1 (very satisfied); the lowest was
3 (not satisfied). The average was compiled
from the surveys, and these are the results: |
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- ON
TIME DELIVERY - 1.14
- QUALITY
– 1.2
- SERVICE
– 1.14
- PRICING
– 1.53
OVER-ALL SATISFACTION RATING
– 1.2 |
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Here are some additional
comments: |
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-"We enjoy doing business with you!"
Kevin B. - Oilfield Products |
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-"As far as I’m concerned, you guys walk on water."
Cindy S. - Valves and Actuators |
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-"It’s a mutually good business relationship."
Karen H. - Chemical Processing |
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-"The open communication really makes things go smoother for us."
Paul I. - Filters |
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-"Keep up the good work!"
Yolanda H. - Recreational Products |
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-"You don’t take your customers for granted."
Dan M. - Compressors |
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-"There’s nothing negative to say."
Jeff M. - Pumps |
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-"Great job!"
James C. - Hose and Tubing Products |
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-"We’ve always been very happy with Katy Spring."
Mary C - Electronics |
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-"Katy Spring is a good supplier, very service-oriented."
Gary R. - Engineering |
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-"We’ve always received excellent service from Jason."
Martin W. - Valves |
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-"We like Katy Spring's flexibility with ordering and keeping our costs down."
Denise K. - Compressors |
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-"We have a very favorable relationship with Katy Spring."
Neil J. - Automotive |
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-"Good work, good parts."
Unknown |
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-"Excellent, good with urgent orders."
Deb P. - Agricultural |
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Our goal requires a commitment to
continuous improvement. If we can be of
assistance please contact us.
Thank you again and regards,
Scott Pitney
President
Katy Spring
& Mfg., Inc.
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