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Katy Spring Performance Rating Summary 2011

  2011 surveys are in and we have the results here! Download PDF

Thank you to everyone who participated this year.

Katy Spring was evaluated in 4 major areas, ON TIME DELIVERY, QUALITY, SERVICE, and PRICING. We also asked for an over-all satisfaction rating.

The highest number possible was a 1 (very satisfied); the lowest was 3 (not satisfied). The average was compiled from the surveys, and these are the results: 
 
     
   
     
 
  • ON TIME DELIVERY - 1.25
  • QUALITY – 1.10
  • SERVICE – 1.14
  • PRICING – 1.36

OVER-ALL SATISFACTION RATING – 1.13

 
 
 
  Here are some additional comments:  
 

"Katy Spring always does a great job for us- excellent products & customer service."

Beth H.
Mechanical Services

 

"Thank you For Your Prompt Service"

Augie R.
Chemical Processing

 

The customer service has been outstanding, quality is exceptional, delivery is when we need it - having direct shipment made to the end user was very helpful.
Jennifer C. Distributor

 

Keep up the good work.
Davis D.  Medical Devices

 

I personally enjoy working with the whole Katy Spring team…. Need more suppliers like Katy Spring…keep up the good work.
Pam C.  Compressor Components

 

Wonderful customer service and quality products.  Good pricing, excellent notification of delivery status (especially changes) on all standard orders, great design/engineering team from our rough dimensions through expedited delivery on rush/specialty orders.
Brenda H.  

 

Keep up the good work.
Jim D   Material Handling Equipment

 

Continue the good work with on time delivery and quality of products you deliver.
Patrice G   Oilfield Valves

 

We are pleased with your company. We have had such a good relationship.
Michael C.    Waste Management

 

Our only complaint would be your lead times, but that just means you’re busy and for good reason.
James H.  Beverage Products

 


Thanks for all your help in 2011. May 2012 be prosperous for all of us.
Augie S.    Valves

 

Thank you for always working with me on everything.
Denise K.    Compressor Parts

 

 

 

Thanks for all you do.
Jim H.    PIT MFG

 

Was very satisfied with the followup.
Gary M.   Chemical MFG

 

Great experience working with the sales and design group to meet our needs and in the future when needed will continue the relationship.
Kurt S.   Automation Technology

 

Casey is awesome to work with.
Debbie P. 

 

. Overall satisfied with Katy Spring as one of our stable suppliers. We appreciate the good service.
Neil J.  Automotive Equipment


 
 

I would like to thank you for your quick response to quotes. Getting a fast turn around is a critical part of what we do and your team assists us in that process.
Derek B.  Off Shore Drilling


 
 

Keep up the great work.
Maria M.   Automotive


 
 

Katy personnel are very helpful. Always willing to do anything they can.
Sam K.   Valves


 
 

You guys are awesome! Keep up the good work.
Chris J.   Instrumentation


 
 

Over all satisfied with Katy Spring’s quality and service!
Scott B.   Automotive Parts


 
 

I appreciate the quick responses and follow up by your group.
Sam H.   Automotive Ind.


 
 

Great product. Great service. Never a problem. All the best to you guys in 2012!
Danette M.   Oilfield MFG.


 
 

Katy Spring’s is a great company to purchase from and I look forward to continuing doing business with them. Thanks for all of your help
Patrick D.  Energy & Gas


 
 

Great service, on delivery, good product quality.
David W.  Military Equipment


 
 

We are very satisfied with the service and knowledge of product from Katy Spring. Keep up the good work and we look forward in doing business in 2012.
Robert S.  Military


 
 

We value as a preferred supplier. Thanks.


 
 

Used you one time for a custom job. Good turnaround and parts fit my needs. We will use you again if the need arises.  Thanks.
Don B.  Offshore Drilling


 

 
         

 

Please send inquiries to: sales@katyspring.com
Ph. 281-391-1888



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