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2011 surveys are in and we have the results here!
Thank you to everyone who participated this year.
Katy Spring was evaluated in 4 major areas, ON TIME DELIVERY, QUALITY, SERVICE, and PRICING.
We also asked for an over-all satisfaction rating.
The highest number possible was a 1 (very satisfied); the lowest was 3 (not satisfied). The average was compiled from the surveys, and these are the results:
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- ON
TIME DELIVERY - 1.25
- QUALITY
– 1.10
- SERVICE
– 1.14
- PRICING
– 1.36
OVER-ALL SATISFACTION RATING
– 1.13 |
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Here are some additional
comments: |
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"Katy Spring always does a great job for us- excellent products & customer service."
Beth H.
Mechanical Services
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"Thank you For Your Prompt Service"
Augie R.
Chemical Processing
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The customer service has been outstanding, quality is exceptional, delivery is when we need it - having direct shipment made to the end user was very helpful.
Jennifer C. Distributor
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Keep up the good work.
Davis D. Medical Devices |
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I personally enjoy working with the whole Katy Spring team…. Need more suppliers like Katy Spring…keep up the good work.
Pam C. Compressor Components |
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Wonderful customer service and quality products. Good pricing, excellent notification of delivery status (especially changes) on all standard orders, great design/engineering team from our rough dimensions through expedited delivery on rush/specialty orders.
Brenda H. |
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Keep up the good work.
Jim D Material Handling Equipment |
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Continue the good work with on time delivery and quality of products you deliver.
Patrice G Oilfield Valves |
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We are pleased with your company. We have had such a good relationship.
Michael C. Waste Management |
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Our only complaint would be your lead times, but that just means you’re busy and for good reason.
James H. Beverage Products |
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Thanks for all your help in 2011. May 2012 be prosperous for all of us.
Augie S. Valves
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Thank you for always working with me on everything.
Denise K. Compressor Parts |
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Thanks for all you do.
Jim H. PIT MFG |
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Was very satisfied with the followup.
Gary M. Chemical MFG |
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Great experience working with the sales and design group to meet our needs and in the future when needed will continue the relationship.
Kurt S. Automation Technology |
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Casey is awesome to work with.
Debbie P. |
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. Overall satisfied with Katy Spring as one of our stable suppliers. We appreciate the good service.
Neil J. Automotive Equipment
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I would like to thank you for your quick response to quotes. Getting a fast turn around is a critical part of what we do and your team assists us in that process.
Derek B. Off Shore Drilling
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Keep up the great work.
Maria M. Automotive
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Katy personnel are very helpful. Always willing to do anything they can.
Sam K. Valves
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You guys are awesome! Keep up the good work.
Chris J. Instrumentation
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Over all satisfied with Katy Spring’s quality and service!
Scott B. Automotive Parts
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I appreciate the quick responses and follow up by your group.
Sam H. Automotive Ind.
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Great product. Great service. Never a problem. All the best to you guys in 2012!
Danette M. Oilfield MFG.
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Katy Spring’s is a great company to purchase from and I look forward to continuing doing business with them. Thanks for all of your help
Patrick D. Energy & Gas
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Great service, on delivery, good product quality.
David W. Military Equipment
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We are very satisfied with the service and knowledge of product from Katy Spring. Keep up the good work and we look forward in doing business in 2012.
Robert S. Military
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We value as a preferred supplier. Thanks.
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Used you one time for a custom job. Good turnaround and parts fit my needs. We will use you again if the need arises. Thanks.
Don B. Offshore Drilling
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