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2004
surveys are in and we have the results here! Thank
you to everyone who participated this year.
Katy Spring was
evaluated in 4 major areas, ON TIME
DELIVERY, QUALITY, SERVICE, and PRICING.
We also asked for an over-all satisfaction rating.
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The highest number
possible was a 1 (very satisfied); the lowest was
3 (not satisfied). The average was compiled
from the surveys, and these are the results: |
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- ON
TIME DELIVERY - 1.2
- QUALITY
– 1.3
- SERVICE
– 1.07
- PRICING
– 1.3
OVER-ALL SATISFACTION RATING
– 1.17
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Here are some additional
comments: |
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“ Since we began working with Scott Pitney & Katy Spring we have had very good technical support, quality parts,
fair pricing & on-time deliveries. Keep up the good work.”
Augie S.
Valve Products
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“We are very satisfied with the service from Katy Spring. We have made Katy Spring our first choice for any of
our spring requirements”
Tony S.
Aircraft Components
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“Doing a great job. We are very pleased at the parts and pricing. You have allowed us to be more competitive in
our market"
Unknown
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“Katy Spring has been awarded my last 2 spring blanket orders. Katy Spring could not have received the order
based on lowest cost alone. Katy was competitive in pricing but also has had little or no quality rejects. Mark
West is always very helpful in expediting dates that need to be moved up and rush orders”
Denise M.
Oilfield parts and equipment
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“
Katy Spring does a great response time, and
excellent customer service. The pricing
gets a 2 due to the fact that they come in a bit
higher than other sources for similar items;
however, efficiency and quality of product and
service makes up for that”
Melissa
T.
Game Products
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“Katy
Spring is by far one of our very best suppliers.
They have worked very well with us to help us
meet our goals, thank you!”
Tony S.
Aerospace Valves
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“Katy
Spring has been very helpful and responsive to
all our needs.”
Trey S.
Marine Products
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“The
only problem that I have had is not always
receiving the material certs with the order.
That has only happened a few times and was
quickly corrected with a faxed copy. Both
Scott and Mark have been very helpful and
friendly.”
Denise
M.
Oilfield Valves
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“Scott,
thanks for all your help and understanding of our
specific needs in getting the rings as accurate
as possible.”
Randy P.
Agricultural Products
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Our goal requires a commitment to
continuous improvement. If we can be of
assistance please contact us.
Thank you again and regards,
Scott Pitney
President
Katy Spring
& Mfg., Inc.
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