Sure, I will be here. The XXXX springs were approved by QC that you just sent us on my order XXX. We appreciate you guys jumping on that for us. Thanks!
I’d like to take a moment to say we at XXX Inc. really appreciate Katy Spring & MFG, Inc. helping us out of this bind. We realize that this is an error on our part for not getting them order sooner. We are working diligently to improve our forecasting on our end as not to put your business in a bind trying to correct our errors. We value you as a vendor not only because you all make a great product and have outstanding customer service, but also this is not the first time you have come to our rescue. Thank you all very, very much.
Thank you so much for getting these back to me so quickly. I have added the cost and lead time, which I will transfer to my system soon. I also added a column of what I expect to order at a time when I place a PO, which will be here soon.
That is terrific news! Thank you!
Thank you to the Katy Spring team! It is very much appreciated!
Thanks for the quote. Response was prompt (most appreciative of that). Price and, more importantly, delivery is very competitive.
One thing to note. Should we get the order, the PO will be for our Enertech Facility in Brea, CA.
Hello Scott, happy Friday. I got your quote and passed it on to our buyer. He will take it from here and notify you of any action.
Based on the response time and competitiveness, I will definitely keep you guys in mind for my future projects.
We received the following reply from the customer in regards to the findings on the springs received on P.O. # 7XXXX. The findings are ok, the torque required for our application should end up somewhere between the ranges shown in the report. You can ship the springs!
We will be sending a Non-Conforming Product Report to document the customer acceptance. I would like to thank everyone for their help, and assistance on these initial springs as we wait for feedback from the customer.
Good afternoon Scott!
Your people made our team look like Heroes! I honestly can’t thank you and your team enough.
We have 3-4 spring vendors from a product line we are in the process of transitioning over and I hope you are in a position to help us on many more. I believe Britt, our sourcing specialist here in Huntsville, is working on a quote package as we speak.
Scott and Ryan, I'd like to thank you both for such quick response and willingness to address my issues.
Everyone I've dealt with there has been impressive. It is an honor to work with people of your caliber.
I look forward to working with you very soon.
Have a great weekend, Mark
Enjoyed visiting with you yesterday. We appreciate the service Katy Spring provides our company.
Thank you for your honesty, and efforts.
Like I was telling you on the phone I might like to come down for a visit. Let me get settled back in on springs, and get back in touch with me in a month or so.
Tony took one of our finished parts with a sample you gave us to our customer and they said the part was “absolutely perfect”.
We are now good to go so can you please give me an ETA for a partial?
Thanks for reaching out and we have always been pleased with Katy Springs Quality lead time and price. We pride ourselves for being a US manufacturer sourcing only US materials and processes and vendors. Our first order with y’all was our attempt of reverse engineering springs in hand in lieu specifications. This time around we are able to a gather the exact specification and wanted to enhance by zinc plating. After Ryan walked us through all of our options to maintain the mechanical life enhance corrosion resistance we came up with a recipe to be above the common spec. We do not sell the springs retail we simply include them in the products that we manufacture ourselves here in the great state of Texas with only USA sourced material. As long as you can guarantee the material used to create our products are USA source material and you can help us out with this 10,000 piece order needed immediately not zinc plated to expedite delivery, we are willing to place 100,000 piece order of the same to be zinc plated to eliminate hand to mouth inventory. We will be willing to also give you our next spring which for a product we make that requires two of the same spring equaling a total of 200,000 required. I apologize sometime I can be long-winded on vendors I’m pleased with.
If I have your commitment to above we will continue to purchase springs from you exclusively until I have no more springs left that we require. Currently there’s about seven that I will need, and I haven’t looked beyond that but I’m sure there’s more.
Only thing left is I need to figure out what kind of NDA if any we need to operate under in doing business with you.
Thanks for reaching out.
Yes, I received the quote and we were very pleased. I’d like to thank you and your team, we had a very productive meeting today and Ben was kind enough to give me a tour of the facility…very cool. Jason exceeded our expectations and conducted business at the speed we value here at our company. It was impressive to have a quote in my inbox before I got back to the shop. As soon as we can confirm the required specs on our end and we make sure we are on the same page, we will be sending over a P.O. It should not take very long. Scott, we really appreciate our relationship with Katy Spring Mfg., and we know how important quality vendors are to our success. We are looking forward to our continued business. Have a great week.
Prices were absolutely great. I sent the bid off for review. We will keep you informed and continue to request quotes from Katy Spring. Thank you so much.
Hi Scott, yes price was very competitive, unfortunately a supplier out here has stock and our customer needs it right away.
You guys are extremely helpful and always quick to respond, we don’t do a lot in springs in this location but will continue to look for opportunities to send your way.
Wow great news!
Thanks for taking the time to review your quoting. I know with Katy Spring I will get on-time delivery and good service. We will continue ordering the springs through you for the upcoming year and I hope demand is as strong as last year for us! I’m sure for Texan’s - 2018 will be better than 2017, with the Hurricane and all the flooding that took place last year!
Thanks for reaching out and we have always been pleased with Katy Springs Quality lead time and price. We pride ourselves at being a US manufacturer sourcing only US materials and processes and vendors. Our first order with y’all was our attempt of reverse engineering springs in hand in lieu specifications. This time around we are able to a gather the exact specification and wanted to enhance by zinc plating. After Ryan walked us through all of our options to maintain the mechanical life enhance corrosion resistance we came up with a recipe to be above the common spec. We do not sell the springs retail we simply include them in the products that we manufacture ourselves here in the great state of Texas with only USA sourced material. As long as you can guarantee the material used to create our products are USA source material and you can help us out with this 10,000 piece order needed immediately not zinc plated to expedite delivery, we are willing to place 100,000 piece order of the same to be zinc plated to eliminate hand to mouth inventory. We will be willing to also give you our next spring which for a product we make that requires two of the same spring equaling a total of 200,000 required. I apologize sometime I can be long-winded on vendors I’m pleased with.
Thank you for the quick response!
Good Morning Scott,
In the meantime, if you can keep supporting us like you have for our recent monel inquiries I will continue to send you all of our non-stock orders.
Hi Scott ,
My RFQ to Katy Spring is merely to obtain the current price so that I can generate a purchase order. We use you guys exclusively and do not send out any other quote requests. We appreciate the service you provide our company.
Oilfield Service Tools
You guys were excellent. I have worked with many vendors over the years. There seems to be a tendency to become complacent as relationships develop, particularly in this industry. However, I cannot say that Katy Spring falls into that category. When I am in a bind I can always count on you to provide options which are quick, realistic, and always met. Thank you for the excellent service that you provide.
Thank you so much.
We have been blessed to work with such a great group of people. We wish you and your families a very Merry Christmas and a great 2018! Best Regards
Oil and Gas Equipment
Hello Scott, Thank you for following up. Yes, Casey has been doing a great job and I submitted a PO to him yesterday.
Katy Springs Team,
I appreciate your help with bringing these parts in, we are almost out the water. I wanted to prepare you guys by informing you that we will be requesting a quote and placing an order for another 80 pcs with a need date for early Feb 2018 by the end of the week.
Your response was very quick compared to what I have seen and the lead times looked great and exactly right where I would like them to be.
Yes, received quote. You’re the only one I sent it to. You’ve done well for me and I’m not one to send to every spring guy out there.I am waiting to hear cost for material and passivation certs.
Thank you, Mona M Aircraft
Pretty good, in fact my management was hoping to see what a qty (300) pricing would be like as this is closer to our more consistent order sizes. This was to check pricing on a smaller R&D batch but we are also interested in seeing how larger scale is priced. I have nothing but good things to say about Katy’s quality from my past experiences with another company, and I am hopeful to be able to utilize your quality springs at this organization as well.
Design Engineer II
Good Morning Jason,
I hope all is well with you. I have attached you’re on time delivery for September -October 2017 it 91.92%. Katy Spring is doing a great job, we are hoping as you continue to monitor this you will reach a goal of 95-98%.
If for any reason you need any help, please feel free to contact me.
Custom Rubber Molding
Great service and fast quote return.
Dave C. Machine shop services
Congratulations Carl I am sure you will do a great job in keeping the tradition of excellence for Katy Spring
Greatly appreciated, Ryan, from you and your team.
Car Wash Mfg.
I appreciate the quick response! This is why I come to Katy.
Katy Spring is doing an awesome job & we enjoy working with you. Also thanks again for the referral s.
Air Compression Systems
Please disregard the corrective action. I appreciate you getting these to me so fast!!
Thank you Ryan!! The level of support we’re now seeing on this order is AWESOME.
I appreciate it
Thank you for working so hard on this. I knew I could count on you to make things happen!
Such a great team at Katy Springs!
Thanks very much for the visit gentlemen. Nice of you to take time and schedule a trip up here. It was great to see all of you and discuss the business.
You guys are awesome thanks!
Yes, I received your quote. Casey did great job and was very patient and helpful. We’ll be placing the order today.
Thanks, Dieter T.
Power Spray Equipment
I did get the quote. The pricing was great. I submitted out quote to the buyer late Friday.
I hope to hear something back soon.
I appreciate you guys working so hard on this one, Casey was very responsive.
Scott and Daniel,
Just wanted to let you know I have received the new springs that I had ordered from you. They look great. I will be working in my build next week. Again thanks for your help. Will be contacting you on some other new projects that I will need your assistance on once I finish this one.
Sporting Goods Equipment
Hi Ryan and team,
Thanks for getting this addressed in a prompt manner. We really appreciate the commitment in implementing the appropriate corrective actions.
I sure did receive the price estimate, you and your team does a fine job.
Yes. I received the quote.
First off Scott, thank you for your quality products and quick turn around times on our orders. We just spoke on the phone and per your request I am sending you the specs of what we need out of our set of springs.
The responsiveness and support by Katy has been excellent, something that you don’t find across the board these days so it is greatly appreciated !
As discussed. Thanks for coming through and getting us the parts in such a tight timeline.
We received the quote. Thank you.
Thanks again Scott!
Thank you for your partnership and continued support.
Have a Great Day!
Yea, you guys have done a great job, got back to me promptly and worked with me on creating a spring to suit my needs.
We had emailed previously that the springs were not placed in bags when shipping to our facility.
We are now receiving the springs in bags and we greatly appreciate this extra step you are taking to help us out.
Thank you Scott for all of your help, I really appreciate it!!!
Good morning Scott,
Yes, I received everything that I needed. Thanks for the quick response.
Hi Scott, This is David, please send correspondence to me.
Your company is definitely wonderful to work with. Thank you!
Ok, thanks so much for your extra effort on these
WOW! thank you so much for everything.
Good morning Carl,
YES I DID AND THE QUOTE LOOKED GOOD
Yes, and it is just what we need and in our range, I have our purchaser putting together a requisition to move forward with getting these made.
Thank you very much for the quick turnaround! I have presented this quote to our team .
Sorry, for the delay.
We at XXXX Rifle Company very much appreciate all that you do for us.
Yes, I did
Thank you for your quick turnaround Scott, really impressive.
Thanks again for your support,
Scott and Daniel,
I will continue to quote request from you guys as things come up. Thanks Scott, everyone at Katy Spring has been responsive.
The biggest thing we are looking for is quality and OTD and I would say Katy Springs does a great job of that already.
I appreciate the pleasant promptness and experience with Katy Spring.
Thanks Carl! You guys are awesome!! J
Thank you Scott!
You are most welcome Scott – and thanks again for the quick turnaround, we appreciate it…. J
Developing a new product is challenging. We needed custom springs to develop the exercise device. Before working with Katy Springs we had contacted two other companies. They were not very responsive or helpful. Daniel Zapeda at Katy Springs was very knowledgeable and instrumental in designing the correct springs for the project. Your pricing is also better than your competitors.
Oil and Gas Surface Products
Thank you! Daniel
Attached are photos of the spring installed on the printed box. Overall it is excellent, almost a perfect fit. The force exerted on the lid feels just about right.
Your quote response was very quick which will prove to be super helpful for these rush projects!
Supplier Evaluation Report
Period: 7/1/2016 to 9/30/2016
To: KATY SPRING INC.
From: Norma M.
Please review the attached Evaluation Report, it contains information about Your Performance for this
100.00% EXCELLENT PERFORMANCE CONGRATULATIONS
We received your springs and wanted to give you some feedback here.
You guys have batted one out of the ballpark. I have only tried 3 or so of them, but each has done exactly what we needed it to do, and we did have some unusual and demanding requirements. Thank you very much, we’re very, very happy with this spring. I hope we can work together on refinements to this in future. Thank you very much for putting the time into getting our documentation/tolerances consistent with what you can achieve – that truly helps us during the industrialization process.
Oil and Gas Industry
Good morning, Scott
Good afternoon Ryan,
If I can be of any further assistance, please do not hesitate to write or call.
Have a lovely day.
Please find the below our Quality & Delivery rating against the component supplied
Your performance during this period is found " EXCELLENT "
Quality Rating : 60% (Max -60, Min-54)
Delivery Rating : 40% (Max-40 , Min-20)
Total : 100% (Max-100, Target - 80 Min)
Overall rating : A* (A*/ A / B / C / D)
I just wanted to thank you for your prompt service on these springs we bought for our customer. They are extremely happy with pricing, quality and delivery of the springs.
I did receive the quote and was very impressed with the calculations. I would like to weigh the upper structure before I order. I will be getting back to you soon with the correct static load.
Brilliant. These updates are incredibly appreciated.
Thank you so much for the follow up on this and the continued great service !!!!!!!!!!
Hello Patrick and Daniel,
Yes, sir! I am actually reviewing it now. You’re the quickest to respond and the price looks good so that’s a plus.
We have to get the other quotes in before a decision is made.We have to have 3 to submit to the purchasing dept..Yours was the fastest, everyone else I am still awaiting reply..
Thanks for your quick response
Thank you Scott,
Thank you so much, Jason!
Good afternoon Carl!!
Thanks Daniel for all the quotes!!
On the po I just issued this morning? WOW, fantastic!
Thank You Jason and everyone involved a Katy (including your material vendor) for this excellent service. Your prompt attention, and response to our emergency was superior, and is much appreciated by everyone here.
Hi yes I just got it and we are waiting on a PO from customer thank you soo soo much for getting back to me so quickly! Made my day
Thank You Jason and everyone involved a Katy (including your material vendor) for this excellent service. Your prompt attention, and response to our emergency was superior, and is much appreciated by everyone here.
Physical Fitness Equipment
I would like to say when asked to step up you all delivered above and
You have held and even reduced pricing which in this environment is amazing.
I can't speak to the Accounting side of things since they are in Houston,
We shipped and the springs to our customer and they were pleased. Thanks for your help with this part.
Disc Storage Devises
I'll have to say that I'm amazed that the price was the same since the time span
Thank you all for your prompt response.
Thank you again Scott for Katy Spring’s support! We would like to know what open orders we have with you in order to coordinate our blanket orders to make sure we don’t run out of springs.
We appreciate your attention and quick response in getting this resolved. It’s been a big help to us and our customer.
Keep up the good work.
It’s only one piece but it may lead to more opportunities. Daniel quoted it accordingly. Thanks for checking with me. David is right, Katy is a lot easier to work with than Century.
Your guys were very helpful direction engineering with the correct solution.
If you have any question, please do not hesitate to call me.
Scott and Jason,
Thanks to you and your team on turning this project quickly.
Oilfield Service Tools
Thanks very much for an "above and beyond" effort to get us a quote quickly and to offer to cut three weeks off your normal delivery time ARO. That's very impressive and appreciated. I certainly will mention your exceptional customer focus in discussions with others.
The very useful drawing also makes me concerned that we have too many coils or that the material needs to be stronger as the spring cannot be solid with 736 lbs. load in this application. Although I am an engineer, I've never tried specifying springs before and therefore am unaware of how the specifications interact. However, I'm sure we could have figured it out.
Performance Automotive Racing
Katy Spring & Mfg., Inc.
Dear Valued Supplier,
In our efforts to better manage the flow of business, one of the processes undergoing review is our Vendor On-Time Delivery. At this time we are striving to attain a 90% average rate. We are pleased to notify you that the review from the previous quarter has shown that your delivery average is 100.00%.
We ask that you continue providing On-Time Delivery to us, as it is greatly appreciated and duly noted. It is our goal to continually “raise the bar”. Thank you for your efforts in assisting us in doing so
Sourcing Procurement Specialist
Thank you Scott. You made possible for XXX to meet their customer needs and to maintain our promise to them to ship on time
That is perfect.
Thank you for the prompt delivery.
Springs look good
It was a pleasure speaking with you today.
I want to start off by sharing how pleased we are with your company.
Everyone whom I have ever dealt with has been extremely time managed and a professional above reproach. It has been an absolute pleasure working with your companies employees. We rarely find a company of your caliber to enjoy doing business with on a regular basis. Most companies in our industry either have a tremendous turn over or they are sold and restructured with almost no one left to carry on a success story during the transition. I wished every company we dealt with had the intestinal fortitude of your workforce.
I GOT THE QUOTE BACK AT 1 PM TODAY
3 HOURS TOTAL, THAT’S SNAPPY SERVICE, I LIKE IT, THANKS
I DIDN’T QUOTE WITH ANYBODY ELSE
IF THE SPECIAL ASSEMBLY SELLS YOU WILL MAKE THE SPRINGS
THANKS AGAIN FOR THE FAST SERVICE
JDW Valve Products
March 13, 2015
We are committed to identifying and partnering with preferred suppliers for our critical products/services. Suppliers need to maintain an on-time delivery and quality rating of 90% or above to be considered approved.
Your 2014 Supplier Performance Rating: Approved
"Thank you for checking in. Katy Spring is doing a great job. I will keep you in mind.
“Please pass on my personal thanks for the way this order was packaged...nice job! Arrived in good order.
“Talton turner is extremely helpful.”
“Katy Spring is a very dependable supplier for us. We appreciate your service”
"Thank you Katy Spring!,You are the bomb, thank you very much!
"Thank you for taking time to show me around and thank you for the quick response with the drawing. We are looking forward to a very long happy working relationship between our two companies, I feel like I made some new friends today.
"I am working with Daniel Zepeda. The original quote I had some questions and requests and Daniel has been extremely helpful updating his paperwork and answering questions to meet my needs.
"Thanks for sharing a well-written story about the notarization scam at http://www.katyspring.com/press/beware-of-yuan.html. Sorry our experience in China was so negative. It can be a remarkable place (especially once the scammers are detected and ignored).
"I only quote with katy spring
"all is well
"I thought you were awesome
"THANKS FOR YOUR HUSSLE JASON, WE GOT OUR TWO SS SPRINGS IN
Katy Spring is an outstanding supplier for these and many other items. During my 12 years at ___they had only a couple of NCR's and they shipped tens of thousands of springs to ____ every quarter.
Big compliment on the fast response. Thank you again.
Advanced Technical Products”
"We got it, I changed are internal system to Katy spring. You will receive automated RFQ from G____ at some point in the future. You guys are awesome."
"Katy Spring always does a great job for us- excellent products & customer service."
"Thank you For Your Prompt Service"
"I would like to express how much of a pleasure it is dealing with Mark and Casey.
I’ll be ordering some springs this week. Casey was a huge help.
"Thanks again for your help. Out of four Spring MFG, I've sent emails to over the last week or so you're the only one that replied."
"Casey gives me great service. He is fast and I like fast. You guys also make very good springs for me. Po will go out early next week."
When we needed springs manufactured last year, I found your company on the internet. My initial contact at the time was through Mark West, I believe, and talking to him felt he was a straight up type of guy on the phone. The quality of work we have received from Katy Spring has been top notch.
"Mark, Jason, and Justin;
"I want to thank you for the extraordinary effort you went to in manufacturing and shipping the springs of which we ran out. Your quick response and service were beyond our expectations. I wanted to sincerely thank you personally. Needless to say, your firm has made a very positive impression."
"As an ISO 9001 company, our quality standards demand high quality standards from our suppliers. In the years we have been using Katy Spring, their quality has been perfect - no rejections."
"Katy Spring is able to make something from nothing, and do it quickly."
"Katy Spring assisted our engineers with seal spring design, which helped greatly reduced the cost of our springs and reduced the lead time."
"Quality, trust, and loyalty has brought Katy Spring to Mexico."
"Our industry requires strict quality requirements. Katy Spring has passed the test over andover again."
"We do business with Katy Spring because of their Can Do attitude. THEY EXECUTE!!"
"Katy Spring has jumped through hoops whenever we've asked them to."
"We're a job shop, and fast turn around is important to us. Katy Spring is able to adjust to our demands."
"Katy Spring's Safety Stock Program for our high volume spring requirements, works well to help keep up with our continually fluctuating production demands."
"Service, quality, and competitive pricing with a personal touch."
"Due to the complexities, many spring companies have declined to make our product. Katy Spring successfully manufactures our difficult spring assemblies, and at the same time, reduces our process costs."
"Katy Spring reduced our high volume spring costs by 60% the first year. In addition, lead times have been shortened, reducing inventory and increasing inventory turns."
"I just wanted to thank you for a very quick turn around on this order. I inspected the critical features and they were right on the specs. It's refreshing to find a company that is responsive, knows their stuff, and can deliver exactly what I wanted."
"You guys amaze me with your turnaround time on quotes..."
"I found Katy Spring using your web site. I was in search of a second source spring for an existing compression spring, as our sole-sourced supplier has been falling short on price and delivery of parts for new production. I found that Katy Spring had the capability for a quick turn-around of an exact replacement, and at a reasonable price."
"Got the quote from Mark and our Maintenance Manager was pleased.
"I received the torsion springs today, Thank you for the quick turn around!"
Scott & Jack:
"Mark West has been super in helping me determine what I need for my product requirements. I am also impressed with the services of Justin Coble."
"I used Yahoo™ to find your site. From there I reviewed your on-line catalog which I found user friendly enough to be able to decipher your part number system. This led to me calling James regarding some questions that I had. Because of his expertise and willingness to support us through the testing stage that we need to do in order determine our final spring spec. you guys got our business."
"I googled compression springs and found yours and several other companies. Your websites was one of the most user friendly. The websites that do not have an online catalog where I can get a quick answer to see if they even have something close to what I need don't hold my attention very long."
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