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"Kevin,
I received your quotation. I have had you guys quote for me in the past on some equipment I was designing and I was extremely pleased with your response times and pricing. Therefore, I did not ask anyone else to quote. I am using your pricing as part of my overall quotation and if I get the job, I will order from you
Regards,
Eddie H.
Hydraulic and Fabrication Services"
"Thanks for sharing a well-written story about the notarization scam at http://www.katyspring.com/press/beware-of-yuan.html. Sorry our experience in China was so negative. It can be a remarkable place (especially once the scammers are detected and ignored).
Jeffrey D.
Intellectual Property
"thank you
original quote received within 24 hours
2nd quote received a couple hours after my request
excellent service from the quote guy Daniel
i quote all my springs with only you guys
i don't want to wait a week or two for a spring quote
and it can happen with other companies.
thanks again
J.D. W
Precision Valves"
"I only quote with katy spring
if the job goes through it's yours
all is well, fast quotes, good prices and quality springs
but mainly it's the fast quotes and daniel does very good,
tell him that you are impressed with his work
J.D.
Industrial Valves "
"all is well
no problems
the last quote daniel z. did in about two hours
impressive
excellent service
i like it
J.D. W.
Specialty Valves"
"Scott
We have been impressed with the response to quoting by Katy Spring, and are putting more effort into getting more opportunities for you.
Bill T
Manufacturers’
Representative"
"I thought you were awesome
Marcia N.
Component Distribution"
"THANKS FOR YOUR HUSSLE JASON, WE GOT OUR TWO SS SPRINGS IN
GOOD TIME !
THANK YOU,
LARRY S
Actuators"
Katy Spring is an outstanding supplier for these and many other items. During my 12 years at ___they had only a couple of NCR's and they shipped tens of thousands of springs to ____ every quarter.
A Quote from out QC Manager. J
Valve Manufacturer
“Cynthia,
Big compliment on the fast response. Thank you again.
Yuh L
Advanced Technical Products”
Hello Scott,
Please let me give you a small about of background of myself. I figure this will help you understand some of the kind of clients you have be dealing with.
First, I am a calibration tech. I understand calipers, micrometer, multimeters, o'scopes and such. I can use measurement devices that can read in the parts per million. When it comes to springs, I know very little. So finding information about what I needed was not available to me until I had called your company. I found your company during a Google search. When I called Mark, I explained my level of knowledge and he made it so simple for me. This is the kind of company's I like to find. The kind that knows how to make it simple without making me feeling stupid.
When I was finally able to send in some samples, he was able to make some drawings of the springs so we had no misunderstanding as to what I was looking for. Once approved, it did not take as long as I thought it would to get the parts I needed in.
The springs are working first time without any changes. Big +
I know that my order was small potatoes and that there is little chance of ordering the same springs again due to the age of the tools, but I do know that if E____ Elec. needs to find some springs who to call.
I have already used some of the springs you sent me.
If this is the way you treat all of your customers, I can see your company being around for a long time
Thanks,
John S.
Maintenance Services
"Dear Mark,
Thank you for your explanation, and I am very impressed with your attitude.
The springs are perfect for our requirements, and in my opinion, are exceptional value. Finding just what you need for an 80 year old vehicle is not always this successful.
Therefore, I will NOT require any amount of refund to have overall satisfaction with this transaction. However, thank you for offering.
I look forward to any future transactions, and to giving your company the highest recommendations to others.
Sincerely,
Robert B.
Antique Auto Restoration
Australia"
"We got it, I changed are internal system to Katy spring. You will receive automated RFQ from G____ at some point in the future. You guys are awesome."
Charles M
Automotive
"Katy Spring always does a great job for us- excellent products & customer service."
Beth H.
Mechanical Services
"Thank you For Your Prompt Service"
Augie R.
Chemical Processing
"I would like to express how much of a pleasure it is dealing with Mark and Casey.
You have a very good team.
Thank you,
Nick K.
Engineering Consultant"
Kevin,
I’ll be ordering some springs this week. Casey was a huge help.
Bob
"Thanks again for your help. Out of four Spring MFG, I've sent emails to over the last week or so you're the only one that replied."
Keith
"Casey gives me great service. He is fast and I like fast. You guys also make very good springs for me. Po will go out early next week."
THANKS
JDW Specialty Valves
Casey:
Just a short note to tell you thanks for your help in designing this new spring for us. Your professionalism and knowledge made this project painless. You nailed this on the first go.
We are now saving hours weekly because of this change. Thanks so much for making this go so fast. I wish all of our suppliers were this good. KUDOS to you!
Keep up the good work.
We'll be back.
Best regards,
Chris J
Instrumentation Products
Hi Scott:
Gentlemen,
I just wanted to send a huge thanks to you all for working so hard to get our rush delivery out so that we could make shipment for the end of the month! Your hard work and dedication on this is much appreciated!!!
Shelley C.
Pump company
When we needed springs manufactured last year, I found your company on
the internet. My initial contact at the time was through Mark West, I believe, and talking to him felt he was a straight
up type of guy on the phone. The quality of work we have received from Katy Spring has been top notch.
Robert I.
Gas and Electric Utilities
"We are pleased with the life of the recent purchase and plan to use your company on more springs in the future. It's comforting to know that I can purchase these USA made products."
Jeff C.,
Fastener Products
"If I receive future orders, Katy Spring will make the springs. This last order was excellent in quality! They assembled perfectly. "
Kyle B.,
Government Contract Machining
"Scott
I've never worked with a supplier any better than Katy Spring in my 42 years in this business. You guys are the best and I recommend you whenever I have the opportunity unless it's a competitor."
Jeff M.,
Valve Manufacturing
"Scott
The quote was very informative and you also got back with us the same day –
Which was also impressive…you have no idea sometimes on how long we wait for
Quotes to be returned – and we are usually dealing with a short window of time to have the
Quote submitted…
Thanks again.."
Angie,
Display Products
"I found Katy in an internet search for springs. I contacted three other spring companies at the same time. I ended up with Katy since Jason was very responsive. This was the first time we bought springs and needed information which he provided quickly. Your prices were slightly better."
Ike H.
Laminating Systems
"Hello Scott,,
I received my springs (PO# XXXX) a week or so ago. I have only been able to try a few but all appears to be great. I just wanted to thank everyone for the fast, courteous and professional way the whole process was handled. I have already recommended Katy Springs to another company and I also have other springs I am sending in for quotes. I very much appreciate Katy Springs philosophy of dealing with smaller orders. So many companies have forgotten the importance of customer relations, it is nice to find one who hasn't. Scott please relay my thanks to your coworkers for me. Have a great day."
TONY M.
Airguns
"Scott,
One of our Project Engineers did a search for spring manufacturers via
the internet. So far, we are very impressed with the response time, and
we were able to get a small sample for our prototype stages in minimal
lead time. The kickoff of our new project is moving along nicely and
expected to gain full approval from out customer by the end of the
month."
Karen O.
Polymers Industry
"Scott,
Yes, I did receive the quote and it looks very favorable. I will say that we have received excellent service from Katy Spring and you guys have been very helpful in getting this project moving. We have tested our prototype with the springs you have provided and everything looks good. We anticipate production to commence within the next 6 months."
Scott A.
Small Arms Manufacturer
"Mark, Jason, and Justin;
The new torsion springs you made for
us are working great! I really appreciate how quickly you were able to get those springs to us and
for all your help."
Thank you,
Shaun F.
Maritime Systems & Sensors
"I want to thank
you for the extraordinary effort you went to in manufacturing and shipping the springs of which we ran
out. Your quick response and service were beyond our expectations. I wanted to sincerely thank you personally.
Needless to say, your firm has made a very positive impression."
Rob B.
Water Well Equipment Company
Colorado
"As an ISO 9001 company, our quality standards demand high
quality standards from our suppliers. In the years we have been using Katy Spring, their quality has been
perfect - no rejections."
Betty S.
Valve Mfg.
Texas
"Katy
Spring is able to make something from nothing, and do it
quickly."
Donna C.
Valve Mfg.
Oklahoma
"Katy
Spring assisted our engineers with seal spring design,
which helped greatly reduced the cost of our springs and
reduced the lead time."
John N.
Seal Mfg.
Texas
"Quality,
trust, and loyalty has brought Katy Spring to Mexico."
Jorge G.
Compressor/Pump Parts
Mexico
"Our
industry requires strict quality requirements. Katy
Spring has passed the test over andover again."
Stace S.
Aerospace Components
Texas
"We
do business with Katy Spring because of their Can Do
attitude.…THEY EXECUTE!!"
Brooks W.
Detention Hardware
Texas
"Katy
Spring has jumped through hoops whenever we've asked them
to."
Jeff S.
Switch Gears
Ohio
"We're
a job shop, and fast turn around is important to us. Katy
Spring is able to adjust to our demands."
Dave O.
Theft Security Devices
Texas
"Katy
Spring's Safety Stock Program for our high volume spring
requirements, works well to help keep up with our
continually fluctuating production demands."
Ted B.
Consumer Products
Texas
"Service,
quality, and competitive pricing with a personal touch."
Tom K.
Aerospace Hardware
N. Carolina
"Due
to the complexities, many spring companies have declined
to make our product. Katy Spring successfully
manufactures our difficult spring assemblies, and at the
same time, reduces our process costs."
Marty M.
Chemical Processing
Malaysia
"Katy Spring reduced our high volume spring costs by 60% the
first year. In addition, lead times have been shortened, reducing inventory and increasing inventory turns."
Elizabeth W.
Industrial and Agricultural Pumps
Tennessee
"I just wanted to thank you for a very quick turn around on this order.
I inspected the critical features and they were right on the specs. It's refreshing to find a company that is responsive,
knows their stuff, and can deliver exactly what I wanted."
Tom C.
Government Supplier, Fluid Control Instrumentation Products
"You guys amaze me with your turnaround time on quotes..."
James S.
Government Contracts
"I found Katy Spring using your web site. I was in search of a second source spring for an existing compression spring, as our sole-sourced supplier has been falling short on price and delivery of parts for new production. I found that Katy Spring had the capability for a quick turn-around of an exact replacement, and at a reasonable price."
Jim T.
Semiconductor Testing Devices
"Got the quote from Mark and our Maintenance Manager was pleased.
I sent Mark an email with an order for 250 springs, just need to call
him with credit card info.
I found Katy Spring on the internet and the website was more
userfriendly than any other so I went with it."
Heather J.
Forest Products
"I received the torsion springs today, Thank you for the quick turn around!"
Bryan S.
Postal Equipment
Scott & Jack:
"I wanted to take a moment out of my busy day to let you both know I really appreciate you going the extra mile for our company!
I was so impressed when you and your staff had the springs we ordered delivered early! I am also impressed with the service we have received from your company since we started doing business with you.
Scott & Jack, the entire staff at Katy Spring & Mfg. is so professional! My hat is off to you all!
Keep up the good work!
"
Sincerely,
Laura S
Engineering Firm
"Mark,
We received the parts early am. Thanks for your help with the springs. Its a pleasure to work with someone as yourself that shows the sense of urgency to stop and help a customer. I'm sure this will be reflected in future project that will be going on at our facility."
Mike W.
Speciality Metals
"Mark West has been super in helping me determine what I need for my product requirements. I am also impressed with the services of Justin Coble."
Ray T.
Individual
"I used Yahoo™ to find your site. From there I reviewed your on-line catalog
which I found user friendly enough to be able to decipher your part number
system. This led to me calling James regarding some questions that I had.
Because of his expertise and willingness to support us through the testing
stage that we need to do in order determine our final spring spec. you guys
got our business."
Carl H.
Locks
"I googled compression springs and found yours and several other
companies. Your websites was one of the most user friendly. The
websites that do not have an online catalog where I can get a quick
answer to see if they even have something close to what I need don't
hold my attention very long."
Josh H.
Ordnance Works
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