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Katy Spring Performance Rating Summary 2011

  2010 surveys are in and we have the results here!

Thank you to everyone who participated this year.

Katy Spring was evaluated in 4 major areas, ON TIME DELIVERY, QUALITY, SERVICE, and PRICING. We also asked for an over-all satisfaction rating.

The highest number possible was a 1 (very satisfied); the lowest was 3 (not satisfied). The average was compiled from the surveys, and these are the results: 
  • QUALITY – 1.10
  • SERVICE – 1.14
  • PRICING – 1.36


  Here are some additional comments:  

The customer service has been outstanding, quality is exceptional, delivery is when we need it - having direct shipment made to the end user was very helpful.
Jennifer C. Distributor


Keep up the good work.
Davis D.  Medical Devices


I personally enjoy working with the whole Katy Spring team…. Need more suppliers like Katy Spring…keep up the good work.
Pam C.  Compressor Components


Wonderful customer service and quality products.  Good pricing, excellent notification of delivery status (especially changes) on all standard orders, great design/engineering team from our rough dimensions through expedited delivery on rush/specialty orders.
Brenda H.  


Keep up the good work.
Jim D   Material Handling Equipment


Continue the good work with on time delivery and quality of products you deliver.
Patrice G   Oilfield Valves


We are pleased with your company. We have had such a good relationship.
Michael C.    Waste Management


Our only complaint would be your lead times, but that just means you’re busy and for good reason.
James H.  Beverage Products


Thanks for all your help in 2011. May 2012 be prosperous for all of us.
Augie S.    Valves


Thank you for always working with me on everything.
Denise K.    Compressor Parts


-"I would like to praise the quick and expedient services we received from your group . When we saw we would need extra spring wire, Katy Spring came through in acquiring the material and meeting our needs."
Gerald C. - Ethylene Products


Thanks for all you do.
Jim H.    PIT MFG


Was very satisfied with the followup.
Gary M.   Chemical MFG


Great experience working with the sales and design group to meet our needs and in the future when needed will continue the relationship.
Kurt S.   Automation Technology


Casey is awesome to work with.
Debbie P. 


. Overall satisfied with Katy Spring as one of our stable suppliers. We appreciate the good service.
Neil J.  Automotive Equipment


I would like to thank you for your quick response to quotes. Getting a fast turn around is a critical part of what we do and your team assists us in that process.
Derek B.  Off Shore Drilling



Keep up the great work.
Maria M.   Automotive


Katy personnel are very helpful. Always willing to do anything they can.
Sam K.   Valves


You guys are awesome! Keep up the good work.
Chris J.   Instrumentation


Over all satisfied with Katy Spring’s quality and service!
Scott B.   Automotive Parts


I appreciate the quick responses and follow up by your group.
Sam H.   Automotive Ind.


Great product. Great service. Never a problem. All the best to you guys in 2012!
Danette M.   Oilfield MFG.


Katy Spring’s is a great company to purchase from and I look forward to continuing doing business with them. Thanks for all of your help
Patrick D.  Energy & Gas


Great service, on delivery, good product quality.
David W.  Military Equipment


We are very satisfied with the service and knowledge of product from Katy Spring. Keep up the good work and we look forward in doing business in 2012.
Robert S.  Military


We value as a preferred supplier. Thanks.


Used you one time for a custom job. Good turnaround and parts fit my needs. We will use you again if the need arises.  Thanks.
Don B.  Offshore Drilling




Please send inquiries to: sales@katyspring.com
Ph. 281-391-1888

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