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Katy Spring Performance Rating Summary 2017

 

Thank you to everyone who participated this year.

Katy Spring was evaluated in 4 major areas, ON TIME DELIVERY, QUALITY, SERVICE, and PRICING. We also asked for an over-all satisfaction rating.
 1-Very Satisfied    2- Moderately Satisfied   3- Not Satisfied

The highest number possible was a 1 (very satisfied); the lowest was 3 (not satisfied). The average was compiled from the surveys, and these are the results: 
 
     
 
  • On time delivery - 1.05
  • QUALITY – 1.0
  • SERVICE – 1.0

OVER-ALL SATISFACTION RATING – 1.02

 
 
 
  Here are some additional comments:  
 

Scott,
I left the office at around 3:40 PM yesterday and we actually close at 4PM EST so I didn’t see your quote until just now. Brent had asked Ryan to remove the zinc plating, so that has been done now and requoted. Brent is going to look at the spring and your quote and we will get back to you. We appreciate your willingness to work with us.
Thank you,
Katie

Katie G
Machine Shop
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Hello Scott,

I did receive. Looks good.

Thanks you for quick quote as always.

Regards,

Velma G
Project Engineers
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Ryan,

I just want to thank you and Brian both for being so great with all of this. I know I have exactly made it the easiest PO! I’m still pretty new to this position, so some things I’m pretty foggy on. But I appreciate how helpful you both have been! Thank you so much!

Have a great weekend,

Jenna
Automotive Spares

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Morning Ryan, thanks for tour assistance through this order. I will keep you in mind when reorders come up on other stock springs. Customer service goes a long way.
Tim A
Screen Printing Equipment

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David,

Thank you for following up. I got feedback early this morning. The assembly employee has said that he likes the .004 connector best (the bag was marked .004).

Chris T.
Mechanical Seals
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That is all correct Ryan. You guys have a great facility and really look forward to growing this product line. We would love to hit the range at some time, always looking for an excuse to go.
Regards,

Joe W
Competitive Firearms
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Yes Sir, We appreciate your help. Turning my quote in today and hopefully do some business with you.
I looked at your web site, yall did a good job with that, especially doing videos with the people in the shop. Makes the people feel their really part of the company

Glenn L
Lift Products

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Hello Scott,

I hope you are doing well. You did good as always. I issued PO XXXX last week. Sense this is a new couplers for us we are starting small but hopefully our next order will be much larger.
I did have to make a correction on the part number but that was my fault. I think everything is going great.
Katy Spring is always good to work with, from sales to the accounting staff everyone seems so nice and helpful.

Thanks for checking in.
Merry Christmas and all the best in 2019!
Tammy D
Couplers

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Dear Ms. Bradford, The magazine release springs (part # 00159) arrived and the .020 wire diameter is going to be the one we go with. These are nice springs. Thank you, N.A. N.

Firearms Magazine Manufactuers
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Morning Ryan, thanks for tour assistance through this order. I will keep you in mind when reorders come up on other stock springs. Customer service goes a long way.
Tim A
Printing Equipment
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Hi Ryan,

Thank you for all of this information, I really appreciate the time you spent looking at this request, I especially appreciate the thoughtful manner that you approached the question.

Thanks!

Cordially,

Anthony V
Hardware
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Scott.

Yes I did. First time buying springs not sure what to think. We will be ordering 5 springs to start with just to get it on the proto type barrier arm for now.
Everyone was a great help to me. All their efforts is appreciated.

Best Regards.
Tom H
Security Gates
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Yes we’ll accept overages – not sure of a % cap (maybe 10%)

How many days early? – I’m not sure on this one. I’d say a week early.

These are good questions. Never been asked by anyone else.

Later man! Please make sure to tell the Katy Spring team that CMS appreciates their service!!

Daniel M
Compressor Production
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Ryan,
Your team is awesome!
And I am happy we have a business partner in our logistics flowlike your company
It has been a pleasure working with your team
DMC
Custom Metal Forming

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I, was pleased very quick response . I WILL FORWARD THE QUOTE TO UNIT TO GET AN AUTHORIZATION FOR THE PURCHASE OF SPRINGS .
Matt did an excellent job.

Thank You,
Anthony A
Plastics
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Thank you for your prompt response to this matter!!!

 

Thanks,

Gina M
Transportation Products

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Matt and Scott,

Yes I got your quote and it is fine with us. We figure we'll go ahead and get 24. (I don't know why but the boss can't pass up a bargain)

I will forward the quote to our purchasing person and she will contact you with shipping info and pay for them.

Matt, I will call you tomorrow and double check to make sure we are on the same page with the springs and what we want them to do.

Thanks for the rapid response and look forward to working with you.

Robert Trower
Operations
Chemical Extractions

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Scott

We placed the order yesterday for 100

Great delivery

I hope I can pick up Thursday early am

Worked with Jason and Matt….very helpful and responsive to our need

We use a lot of springs


Thank you

David

David M
Vice President, Sales and Marketing
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Hi Scott,

I don’t yet know how you’ve done as the process is still ongoing. You’re ahead of even me. I had to go out of town Monday – today. I hope to have my drawing done tomorrow, so we know what I’m talking about, and can send it out. But I’m really glad to hear that there are people who will help us out.

Courtney A
Government Contracts
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I know this is a small quantity, this item has very small usage but is in customer demand currently. I'll look forward to your reply, thank you for the quick response.

Thank you,
Jennifer M
Oil field Service Tools
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Thank you, a quick response is appreciated.

Regards,

Ehsun A
Measurement Equipment

   
   
   
   
   
   
   
   
 

 

 

 

 

 

 

   
   
   
   
   
   
   
   
   
         

 

Please send inquiries to: sales@katyspring.com
Ph. 281-391-1888



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