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Springs & Custom Product Return Policy

(90 days to notify)  Custom Products:
Custom products made to the exact specifications of the customer are not returnable.
In the rare event that there is a problem, contact Katy Spring, and your custom product discrepancy will be handled very quickly through Katy Spring's quality system and professional staff. 

(30 days to notify)  If a product is damaged in transit:
Damaged packages will be picked up by the freight company for damage control and inspection. Credit will be issued after the freight company verifies their damage. Please notify Katy Spring in the rare event damage freight is received.


Please send inquiries to: sales@katyspring.com
Ph. 281-391-1888

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